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Privacy Policy

Last Updated: 23 August 2025

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1. Introduction


Welcome to Pick A Holiday ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website pickaholiday.com (the "Site") and use our travel planning services.

By accessing our Site and using our services, you consent to the practices described in this policy.

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2. Information We Collect
We collect information that you provide directly to us and automatically when you use our Site.

  • Information You Provide:

    • Personal Identifiers: Name, email address, phone number, postal address.

    • Booking Details: Travel destination, dates, preferences (e.g., dietary requirements, room type, special occasions), passport information, and payment details (handled by our secure third-party payment processors).

    • Communication: Records of your correspondence with us, including queries, feedback, and survey responses.

  • Information Collected Automatically:

    • Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and referring website addresses.

    • Cookies & Tracking Technologies: We use cookies and similar technologies to analyse trends, administer the website, track users' movements around the site, and gather demographic information. You can control the use of cookies through your browser settings.

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3. How We Use Your Information
We use the information we collect for the following purposes:

  • To process and manage your travel bookings and enquiries.

  • To personalise your experience and provide tailored travel recommendations.

  • To communicate with you about your bookings, our services, and promotional offers (you can opt-out at any time).

  • To improve our website, services, and customer service.

  • To prevent fraud and enhance the security of our Site.

  • To comply with legal obligations.

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4. How We Share Your Information
We may share your information with:

  • Travel Service Providers: Necessary third parties to fulfill your bookings, such as hotels, airlines, tour operators, and car rental agencies.

  • Service Providers: Trusted third parties who assist us in operating our website, conducting our business, or servicing you (e.g., payment processing, data analysis, email delivery, customer support), provided they agree to keep this information confidential.

  • Legal Requirements: When required by law, or to respond to legal process, protect our rights, or ensure the safety of our users and the public.

We do not sell your personal information to third parties for their marketing purposes.

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5. Data Storage and Security
Your information is stored on secure servers. We implement a variety of security measures, including encryption and access controls, to maintain the safety of your personal data. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

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6. Your Rights and Choices
Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.

  • Correct or update inaccurate information.

  • Request deletion of your personal data.

  • Object to or restrict certain processing activities.

  • Data portability.

  • Opt-out of marketing communications by using the unsubscribe link in our emails.

To exercise these rights, please contact us at enquiries@pickaholiday.co.za 

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7. Cookies
Our site uses cookies to enhance user experience. You can choose to set your web browser to refuse cookies or to alert you when cookies are being sent.

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8. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the content or privacy practices of these external sites and encourage you to review their privacy policies.

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9. Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

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10. Changes to This Policy
We may update this Privacy Policy periodically. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

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11. Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Pick A Holiday
Email: enquiries@pickaholiday.co.za 

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